Shipping and Delivery
When will I get my order?
Usually, it takes 3–10 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–8 business days
● Canada: 6–10 business days
● Europe: 6–21 business days
● Australia: 2–21 business days
● Japan: 4–20 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide to help reduce product
waist. Other items like our Gaming Desks are made in the USA.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by
your local customs office. Customs policies vary widely for every country so please check with your
local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at
your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your T-Shirts made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending
on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How are your Gaming Desks made?
Our desks are built to order in Truth or Consequences New Mexico, USA.
We use real basic materials like wood, metal, a little glue and epoxy/resin. We craft them on order to
help reduce material waist. Any left over material that can not be used will get recycled and given back to the environment.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged.
To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time
with photos of the damaged product, your order number, and any other details you may have
about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!